Detailed Project Report on business process outsourcing (bpo)

                                               BUSINESS PROCESS OUTSOURCING (B.P.O.)

[EIRI/EDPR/1423](J.C.199)

 What is BPO ?

     First of all it is necessary to understand what is outsourcing.  Outsourcing encompasses a wide range of services, from a particular project to a technical domain  to  all activities. A successful outsourcing project is only possible if the  outsourcing decision has taken into consideration all  known costs and benefits associated with the  project. It is also important  that the contract be effectively negotiated   and managed.

Business Process Outsourcing (BPO) is an appropriately structured arrangement between an Organization and an Outsourcing supplier to perform services, which were otherwise conducted  in-house. Outsourcing is becoming an accepted way of functioning for organizations  the world over, however companies  remain  pensive when  it  comes  to entrusting external agencies with critical application and company information. Outsourcing can be a viable option when executed with adequate safeguards. Prior to taking an outsourcing  decision,  one has to examine the different perspectives with its pros and cons on whether to  outsource  or not. Outsourcing can deal with a wide range of services, from any domain. Each situation requires a different understanding of  the priorities, measures, costs, and the benefits involved.


                                     Cost Estimation

Plant Capacity                                             15000 Calls./Day
Land & Building (Area 500 sq.mt.)            Rs. 75.00 Lacs.
Plant & Machinery                                       Rs. 90 Lacs         
W.C. for 3 Months                                       Rs. 81.67 Lacs           
Total Capital Investment                             Rs. 2.92 Cr.              
Rate of Return                                             36%   
Break Even Point                                        64%

1.    INTRODUCTION                                                                                                           

2.    BACKGROUND                                                                                                            

3.    MARKET SURVEY                                                                                                      

4.    STRATEGIC REASONS FOR OUTSOURCING                                                     

5.    TRANSFORMATIONAL REASONS FOR OUTSOURCING                                 

6.    BENEFITS OF OUTSOURCING                                                                                

7.    HARDWARE NETWORKING AND SOFTWARE                                                   

8.    Top 15 BPO companies                                                                                         

9.    CUSTOMER RELATIONS MANAGEMENT AND OUTSOURCING                    

10. LOCATION AND FACILITY FOR STARTING AN OFFICE                                    

11. GOVERNMENT APPROVALS AND REGULATORY BODIESPLANNING   PERMISSION    

12. ASSOCHAM STUDY ON BUSINESS PROCESS OUTSOURCING BY THE    COMMUNICATIONS CONVERGENCE COMMITTEE                                       

13. THE IT ENABLED SERVICES (OUTSOURCING) INDUSTRY                            

14. HEALTH INSURANCE FALLS UNDER THE "FINANCE & ACCOUNTING      SERVICES"       

15. CATEGORY IN THIS CHART                                                                                     

16. HEALTHCARE OUTSOURCING                                                                               

17. Healthcare outsourcing now $300m biz, growing at 150%        

18. HEALTH INSURANCE OUTSOURCING IN INDIA - OVERVIEW                       

19. BPO SERVICES IN INDIA (FEW)                                                                              

20. MAJOR BPO SERVICE PROVIDER                                                                        

21. SUPPLIERS OF EQUIPMENTS                                                                                

APPENDIX – A:

01. PLANT ECONOMICS         

02. LAND & BUILDING

03. PLANT AND MACHINERY 

04. OTHER FIXED ASSESTS  

05. FIXED CAPITAL      

06. RAW MATERIAL      

07. SALARY AND WAGES       

08. UTILITIES AND OVERHEADS    

09. TOTAL WORKING CAPITAL        

10. TOTAL CAPITAL INVESTMENT  

11. COST OF PRODUCTION   

12. TURN OVER/ANNUM       

13. BREAK EVEN POINT        

14. RESOURCES FOR FINANCE      

15. INSTALMENT PAYABLE IN 5 YEARS   

16. DEPRECIATION CHART FOR 5 YEARS

17. PROFIT ANALYSIS FOR 5 YEARS        

18. PROJECTED BALANCE SHEET FOR (5 YEARS)      

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